Classroomcompass

Support

Classroomcompass is attendance, scheduling, inventory, and more for tutoring and learning centers. It runs on Windows, macOS, Android and iOS, and every device shares one account and one live set of records.

Contact us

Email support@classroomcompass.app. We answer within one business day, and usually the same day during center hours.

If something is wrong during class time, say so in the subject line and it goes to the front of the queue.

An account is required

Classroomcompass is licensed to learning-center organizations. The app will not work without a login issued by your organization's administrator, so installing it on its own is not enough to get started.

If your center does not have Classroomcompass yet, ask for access from the request form and we will get back to you.

Common questions

I have forgotten my password

Use the password reset page. The link it emails you is valid for a short time; request a fresh one if it has expired.

I was invited but the link does not work

Invitation links expire. Ask whoever invited you to send another from Settings → Users in this organization, or email us and we will reissue it.

Someone else at my center needs access

An administrator can add them in the app under Settings → Users in this organization. They will be emailed a link to join and choose their own password. Nobody needs to go through us.

Some screens are missing on my phone

The schedule grid, reports, worksheet inventory and the automatic texting run need a wide screen, so they appear on a tablet in landscape and on a desktop but not on a phone. Printing stays on the desktop app, where the printers are.

The camera will not scan

Check that camera access is allowed for Classroomcompass in your device settings. If the preview appears sideways, the rotate button in the top right of the scanner turns it and remembers the setting for that device.

My students or centers are missing

Your roster comes from the systems your center already maintains, so it arrives once those credentials are entered and a sync has run. If a center is missing entirely, check which account is active under Settings → Kumon accounts.

Your data

What is stored, where it lives, and who can see it is set out on the privacy page. You can ask for an export of your organization's data, or for it to be deleted, at the address above.